Sonesta ES Suites Chicago - Lombard

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Sonesta ES Suites Chicago - Lombard

Hotel

2001 South Highland Avenue, Lombard (IL), Illinois 60148, USMap

8.4/10

Very Good

1,003 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

check-in

Jul 09, Thu

check-out

Jul 10, Fri

nights

guests

2 Guests

Check price to view the latest room options for this stay.

Check price

Amenities

Pets friendly

Family friendly

Pool

Free breakfast

Kitchen

Free Wifi

Location

2001 South Highland Avenue, Lombard (IL), Illinois 60148, USView in Google Maps

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Stay information

Located in Lombard and with United Center reachable within 19 miles, Sonesta ES Suites Chicago - Lombard has concierge services, non-smoking rooms, a restaurant, free WiFi throughout the property and a bar. This 3-star hotel offers a shared kitchen and room service. DePaul University is 22 miles from the hotel and CIBC Theatre is 22 miles away. The hotel has a playground. Speaking English and Spanish at the 24-hour front desk, staff are willing to help at any time of the day. Union Station is 21 miles from Sonesta ES Suites Chicago - Lombard, while Willis Tower is 21 miles from the property. Chicago O'Hare International Airport is 12 miles away.

Things to know

Check-in16:00 - 00:00

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property is professionally cleaned This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Timezone: America/Chicago

Know before you go

Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Reviews

8.4/10

Very Good

1,003 reviews

Javier

30 months ago on Hotels.com

1/5

This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!

Angela

30 months ago on Hotels.com

1/5

The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas

Glenn

31 months ago on Hotels.com

2/5

Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.