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Alexander House Hotel & Utopia Spa

Hotel
Turners Hill, , East Grinstead, London, England RH10 4QD, GBMap
8.6/10
Excellent
499 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 23, Sat
check-out
May 24, Sun
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.
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Amenities

Pets friendly
Family friendly
Pool
Hot tub
Free Wifi

Location

Turners Hill, , East Grinstead, London, England RH10 4QD, GBView in Google Maps
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Stay information

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and an outdoor tennis court. This Victorian hotel also features complimentary wireless internet access, concierge services, and a hair salon.. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in East Grinstead? This hotel has 495 square feet (46 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite..

Things to know

Check-in15:00 - 23:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted

Additional information

Optional fees: Fee for continental breakfast: approximately GBP 15.50 per personExtended parking fee: GBP 7.5 per nightPet fee: GBP 40.00 per pet, per nightService animals are exempt from feesLate check-out fee: GBP 50 (subject to availability)Rollaway bed fee: GBP 40.0 per nightFacilities fee: GBP 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 11:00 PM. . Check out: 11:00 AM.

Know before you go

Guests under 18 years old are not allowed in the spa Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reviews

8.6/10
Excellent
499 reviews
J
Jenna
1 month ago on Hotels.com
hotels.com
10/10
Everything was perfect and relaxing though the breakfast in bed was cold.
R
Rose
4 months ago on Hotels.com
hotels.com
6/10
Room lovely and clean and spacious even though was in the cosy attic room, pleasantly surprised as thought it would be much smaller. Food in Reflections restaurant for dinner was lovely cannot fault it and staff great, drinks in Champagne bar also very nice although not sure a service charge for drinks is quite justified but as could not fault staff did not mind paying it. Breakfast was lovely also cannot fault it, very good value for money and good quality food, great choice of food and drinks, good portion sizes. Spa was lovely and clean and changing rooms were clean and spacious, however found the temperature of the water in the jacuzzis, hydrotherapy pool and normal pool all to be much too cold especially in the jacuzzis and hydrotherapy pool where you expect the water to be warm. Did not use the spa facilities as much as normally would due to the temperature of the water so was quite disappointed. A lot of other customers were also complaining of the same issue during our stay. Only other fault was that our bill at check out had quite a few errors on it and extra charges, there were drinks on our bill which we did not have, however this was quickly resolved and staff were very polite and helpful in rectifying this for us. Overall great stay, if was not a 5 star hotel would not be so picky but expect very high quality and standards for a 5 star especially when you pay a high price to stay and also pay extra to use the spa.
R
Rocio
7 months ago on Hotels.com
hotels.com
8/10
Lovely hotel with very nice surroundings however the spa was very expensive and not included in the room price which other competitors do

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