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Best Western Premier Heronston Hotel & Spa

Hotel
Ewenny Road, , Bridgend, Wales CF35 5AW, GBMap
8.2/10
Very Good
139 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 24, Sun
check-out
May 25, Mon
nights
1
guests
2 Guests
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Deluxe Room

Deluxe Room

No Free Breakfast | Non Refundable
Sleeps 2
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Ground Floor Deluxe Double Room (Accessible)

Ground Floor Deluxe Double Room (Accessible)

No Free Breakfast | Non Refundable

Amenities

Pets friendly
Family friendly
Free Wifi

Location

Ewenny Road, , Bridgend, Wales CF35 5AW, GBView in Google Maps
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Stay information

Treat yourself with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.. This property has received its official star rating from Visit Wales.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite..

Things to know

Check-in15:00 - 03:00
Check-out00:00 - 10:30
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) This property provides access to the Leisure Club and Spa for guests under 17 years old from 7 to 9 AM and from 5 to 7 PM. The Leisure Club must be booked in advanced through reception.

Additional information

The following facilities or services will be unavailable from August 5 2025 to September 30 2025 (dates subject to change): SaunaSwimming pool The property will be renovating from August 5 2025 to September 30 2025 (completion date subject to change). The following areas are affected: SaunaSwimming pool During renovations, the hotel will make every effort to minimize noise and disturbance. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday: Full-service spa The following facilities are closed on Sunday: Dining venue(s). Optional fees: Fee for full breakfast: approximately GBP 18.95 per personPet fee: GBP 10.00 per pet, per nightService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available. For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property provides access to the Leisure Club and Spa for guests under 17 years old from 7 to 9 AM and from 5 to 7 PM. The Leisure Club must be booked in advanced through reception. . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The property hosts various banquet events throughout the year. Guests may be able to hear event related noise at any time.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 3:00 AM. . Check out: 10:30 AM.

Know before you go

Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 17 years old are only allowed in the swimming pool and fitness facility with adult supervision Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Reviews

8.2/10
Very Good
139 reviews
J
Jason
1 month ago on Hotels.com
hotels.com
4/10
Stayed a few times over the years. They have done it up brilliantly! My only gripe was the breakfast experience. I came at the time I had given but felt I was an inconvenience as the staff told me I only had so long, not to sit a certain tables. I was the only customer, they were packing away and were occupied with their next 'event'. Food for thought? Best wishes.
K
Kai
2 months ago on Hotels.com
hotels.com
4/10
We stayed in room 12 and yes the room was amazing and clean and comfortable. The only thing is don’t think you will be getting any sleep as there was a constant noise in the room and the only way to describe it is when you hear a helicopter outside. Told the staff member and he said it’s the generator between the walls and it would turn off in 30/40mins. Long story short it didn’t turn off and after getting to the point of exhaustion we finally fell asleep. Spoke to the staff member in the morning and he didn’t really care. Sent an email to the manager and was given a reply that next door neighbours extractor fan was left on. I’m not stupid and could tell it’s more than that and also it means someone there is lying which isn’t the best service. Stayed here before and it was amazing so I suggest if they offer you room 12 refuse.
s
steve
2 months ago on Hotels.com
hotels.com
4/10
Hotel pool and spa under refurbishment, however hotel is showing signs of its age looking tired. Based in a non refurbished part of hotel room smelt fausty windows single paned with broken handles meant draft and rattling windows during a windy night was experienced. Large bathroom window wasn’t frosted hence could look out on to a main public road and more importantly people could look in. The radiator was stone cold for the 2 day stay in March, and shower was a mixer tap which struggles to regulate water, being one of the last room water pressure fluctuated when other room using water and ended up with cold showers. Disappointing for the price paid for 2 night stay. Food was good

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