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Palms Hotel & Retreat By Palette London Romford

Hotel
Southend Arterial Road, , Hornchurch, London, England RM11 3UJ, GBMap
7/10
Good
170 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Free Wifi
Free parking
Air conditioning

Location

Southend Arterial Road, , Hornchurch, London, England RM11 3UJ, GBView in Google Maps
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Stay information

Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include concierge services, a picnic area, and a banquet hall.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hornchurch? This hotel has 270 square feet (25 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Optional fees: Airport shuttle fee: GBP 100 per person (one-way)Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

This property does not have elevators

Reviews

7/10
Good
170 reviews
C
Clive
1 month ago on Hotels.com
hotels.com
10/10
Nice clean hotel with pleasant and polite staff. Good food in restaurant
L
Liam
1 month ago on Hotels.com
hotels.com
4/10
It was okay. I booked via hotels.com but opted to pay later at the hotel. BIG MISTAKE. A £26 Expedia prepayment was taken from my card used to make the booking which I assume was a pre-authorisation payment to make the booking. That was fine, I accept that. The day before I was due to arrive a payment of £267.23 was taken out of my account by oxo-expedia prepayment which should not have happened as I opted to pay AT THE HOTEL. I was also asked to pay the full amount upon arriving at the hotel but thankfully after explaining the situation to the nice lady on reception with evidence of my payment she checked me in. I asked for the invoice on my departure and the amount did not match the charge taken from my account, in addition to hotels.com amount also being incorrect! This is incredibly frustrating as I don't have a correct invoice to claim expenses with the company I work for. I don't blame the hotel entirely I think there's been a degree of miscommunication from hotels.com and the third party Expedia/OYO with payment fees. In future, I will opt to pay in full or avoid any hotel affiliated with OYO or Expedia. Now on to the room review: The room was very spacious with decent utilities and body wash/shampoo/conditioner was provided. The bed was ok but not the most comfortable but the sheets were clean. The air con did not work and the same can be said for the bathroom exhaust fan. There was plenty of towels provided though but no hand soap. Staff were friendly.
A
Ashmal
1 month ago on Hotels.com
hotels.com
10/10
Staff amazing, nice and clean.

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