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Castle Hotel

Hotel
Castle Street, , Merthyr Tydfil, Wales CF47 8BG, GBMap
6.6/10
Good
154 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Free Wifi
Street parking
Heating

Location

Castle Street, , Merthyr Tydfil, Wales CF47 8BG, GBView in Google Maps
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Stay information

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.. This property has received its official star rating from Visit Wales.. Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and a 24-hour front desk..

Things to know

Check-in14:00 - anytime
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Optional fees: Fee for full breakfast: approximately GBP 5.50 to 5.50 per personNearby parking fee: GBP 3.00 per dayRollaway bed fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 2:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Reviews

6.6/10
Good
154 reviews
M
Margarita
7 months ago on Expedia
expedia
8/10
Check in staff member was very unwelcoming, tried to claim that we may not be allowed into our booked room because the hotel "doesn't allow 3 adults into the same room", even though we booked the room for 3 adults and the hotel accepted our booking. 3 adults in our case were 2 parents and our child aged 18. I think that to try to deny admission (or more likely try to con us into paying for a second room) because our child is a few days over the age of 18, rather than below it (when he would be classed as a "child" rather than "adult) is preposterous. Anyway, there was nothing about this hotel "policy" on its website and our booking for 3 adults was accepted. In the end we were allowed into our room after the receptionist "phoned the manager" to ask if she can let us into our room but this is not the sort of welcome we would expect from any normal hotel. Additionally, she was generally sour, unpleasant and unhelpful. I had to go back to the reception later to ask for the password for their free wifi, because the receptionist didn't provide it. Though by the time I got back to the reception, there was a different receptionist there, who provided the password and was generally helpful and friendly.
S
Sintija
10 months ago on Expedia
expedia
10/10
Booked it same day, the room was on the 4th floor and as it was during the heatwave, was a bit warm, they did provide us with couple of fans that helped. It was a lovely room with a sofa, TV and vanity table. A nice view of trees and sunset. It was clean everywhere.
S
Stephen
10 months ago on Hotels.com
hotels.com
8/10
Staff very friendly, welcoming and helpful. The room was extremely comfortable, the only downside being the taps in the bath/ shower. To warn of hot water was an understatement - you had a choice. Be scalded or have at best a luke warm shower. As for food - we ate a late lunch there and the food was excellent - with absolutely huge portions. Breakfast was not so good although still passable - it would have been good to have had the option of fruit.

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