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Hotel Ca' Serena

Hotel
Via Marolda 9, , Sirmione, Lombardia 25019, ITMap
9/10
Excellent
125 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 23, Sat
check-out
May 24, Sun
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.
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Amenities

Pets friendly
Family friendly
Pool
Free Wifi

Location

Via Marolda 9, , Sirmione, Lombardia 25019, ITView in Google Maps
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Stay information

Enjoy recreation amenities such as bicycles to rent or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.. This property has received its official star rating from the local rating authority.. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite..

Things to know

Check-in15:00 - 22:00
Check-out08:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation The front desk is open daily from 8 AM - 10:30 PM To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Elevators are not available in the Double Room (Penthouse). Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT017179A1NSLVOXYD Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 1.80 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for childrenPet fee: EUR 20 per pet, per dayService animals are exempt from feesCrib (infant bed) fee: EUR 20.0 per dayRollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Elevators are not available in the Double Room (Penthouse). . Special instructions: The front desk is open daily from 8 AM - 10:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 10:00 PM. . Check out: 11:00 AM.

Know before you go

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms This property does not have elevators

Reviews

9/10
Excellent
125 reviews
J
Jason
21 months ago on Expedia
expedia
4/10
We recently stayed at a three-star hotel situated right by the lake, which initially seemed like a great choice for a peaceful getaway. However, our experience left to be desired. Unfortunately, the hotel does not have an elevator, and we were given a room on the third floor. To make matters worse, the room had a sloped ceiling, making it impossible to stand upright in about three-quarters of the space. The room itself was far from child-friendly. It had a small window without a lock, and the bars behind it were inadequate. Our two-year-old daughter managed to open the window, and she could have easily slipped through the bars, which was alarming considering the drop was about 10 meters. The facilities are in dire need of refurbishment. The hairdryer appeared to be over 30 years old, the mattress was uncomfortably firm with springs that could be felt, and the grout in the bathroom tiles was blackened in some areas due to moisture. Additionally, despite booking for two adults and a baby, we were only provided with one large towel. Although the staff were friendly and did resolve the towel issue the next day, it was an inconvenience. The manager was also kind enough to help us carry our large suitcase up the stairs, which was appreciated given the lack of an elevator. Overall, I found the price to be somewhat disproportionate to the state of the facilities. Other hotels in the area with better amenities offered similar rates, which made our stay feel like
c
catherine
31 months ago on Expedia
expedia
8/10
Great location! Easy to walk to the city center and many things to do around the hotel with great restaurants just meters away. The breakfast is very good! And the morning staff went above and beyond. There is a man who works at the desk at night who was rude and was not helpful at all and would not help answer my questions or help me at all. That is unfortunate because all of the other front desk staff was exceptional. They helped give tips about Sirmione and even Verona. Rooms are a bit small but overall a good stay and amazing location on the lake.
l
lynette
36 months ago on Expedia
expedia
2/10
Awful!!!!!!!

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