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Holiday Inn Express Rochester - University Area by IHG

Hotel
717 E Henrietta Rd, , Rochester, New York 14623, USMap
7.8/10
Very Good
1,016 reviews
Breakfast (31)
Pool (13)
Price (12)
Kid friendly (11)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 23, Sat
check-out
May 24, Sun
nights
1
guests
2 Guests
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Standard King Room

Standard King Room

Free Breakfast | Non Refundable
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Standard King Room (Accessible)

Standard King Room (Accessible)

Free Breakfast | Non Refundable
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Standard Room

Standard Room

Free Breakfast | Non Refundable
Sleeps 3
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Standard 2 Queen Room

Standard 2 Queen Room

Free Breakfast | Non Refundable
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Standard Queen Room (Accessible)

Standard Queen Room (Accessible)

Free Breakfast | Non Refundable
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Standard Quadruple Room

Standard Quadruple Room

No Free Breakfast | Non Refundable
Sleeps 4
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Standard Queen Room

Standard Queen Room

Free Breakfast | Non Refundable
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Executive King Room (Accessible)

Executive King Room (Accessible)

Free Breakfast | Cancel before May 22 at 6 AM, you'll be charged $205.64
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Standard Double Room (Accessible)

Standard Double Room (Accessible)

Free Breakfast | Cancel before May 22 at 11 PM, you'll be charged $228.28
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Executive Single Room (Accessible)

Executive Single Room (Accessible)

Free Breakfast | Non Refundable
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Executive King Room

Executive King Room

Free Breakfast | Non Refundable
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Executive Room

Executive Room

Free Breakfast | Non Refundable

Amenities

Family friendly
Pool
Paid parking

Location

717 E Henrietta Rd, , Rochester, New York 14623, USView in Google Maps
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Stay information

Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Rochester? This hotel has 452 square feet (42 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite..

Things to know

Check-in15:00 - 05:30
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Additional information

Policies: Pool access available from 7:00 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: 5:30 AM. . Check out: 11:00 AM.

Know before you go

Pool access available from 7:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.8/10
Very Good
1,016 reviews
Latest
Breakfast (31)
Pool (13)
Price (12)
Kid friendly (11)
T
Terri
1 month ago on Hotels.com
hotels.com
2/10
DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the "lobby" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made. I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce! Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner. We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable "courtesy" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel.
T
Terry
2 months ago on Hotels.com
hotels.com
10/10
Great breakfast, liked that there was good coffee 24hrs. Room was spacious and clean.
L
Larry
1 month ago on Hotels.com
hotels.com
6/10
Yes breakfast was great, parking was fine