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Hayes Valley Inn

Hotel
417 Gough Street, , San Francisco, California 94102, USMap
7.8/10
Very Good
328 reviews
"Keys are all through your"

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Family friendly
Free Wifi
CCTV inside

Location

417 Gough Street, , San Francisco, California 94102, USView in Google Maps
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Stay information

Featured amenities include express check-out, multilingual staff, and luggage storage..

Things to know

Check-in15:00 - anytime
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

A virtual front desk provides assistance to guests Guests are required to download the property's OpenKey mobile app before check-in Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance Information provided by the property may be translated using automated translation tools Prior to arrival, you must complete online registration via a secure link There is no front desk at this property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Property Registration Number 0453731 Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit/debit cards; cash is not accepted This property is professionally cleaned

Additional information

Policies: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. A car is not required for transportation to and from this property. The property is professionally cleaned.Guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit/debit cards; cash is not acceptedThis property is professionally cleaned . Special instructions: There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are required to download the property's OpenKey mobile app before check-in. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Know before you go

A car is not required for transportation to and from this property This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Reviews

7.8/10
Very Good
328 reviews
K
Kentaro
4 months ago on Expedia
expedia
10/10
Great staff and a great experience!!!
M
Michael
4 months ago on Hotels.com
hotels.com
8/10
Sharing the bathroom wasn't too bad. Room was tiny as expected, but it even had a closet and a chair. Fan for the restaurant downstairs was outside my window, a plus for me -- free white noise! The cleaning staff in the morning was louder than anyone staying in the hotel. My crookedly wall-mounted TV would only turn off and on and was stuck on a channel so the only thing I could watch was Cops. My room had a sink, which was nice, and no thermostat, which was a problem the first night. Night 1 my floor was very warm, which super-heated my room. Night 2 it wasn't, and things were fine. I suspected the restaurant downstairs had something to do with this but they were doing a booming business on night 2, so who knows. Overall though not bad, and cheap enough that I'd consider staying there again if I could be guaranteed a room away from the street noise again.
M
Michelle
4 months ago on Expedia
expedia
2/10
Unfortunately, my experience was far below the standard advertised, and several issues made my stay both stressful and unsafe. I would like to bring the following matters to your attention: Lack of Advertised Amenities: Reliable Wi-Fi was a primary requirement for my booking. Despite being advertised, the Wi-Fi was non-functional for the duration of my five-day stay. Additionally, the OpenKey app failed to work entirely, forcing me to seek manual assistance every time I needed to access my room. The TV failed to work due to no wifi and no cable. Property Maintenance & Damage: There was wet paint in the main lobby and staircases. Consequently, my jacket was stained and ruined. Furthermore, a fire alarm went off at 1:00 AM during the stay, which was incredibly disruptive. Hygiene & Safety: The condition of the shared bathrooms was unsanitary and poorly maintained. More concerningly, I encountered massive bugs inside my guest room, which is completely unacceptable for a hospitality establishment. Given the accumulation of these issues—specifically the breach of advertised services (Wi-Fi/Keyless entry), the damage to my personal property (jacket), and the lack of basic cleanliness—I am requesting a partial refund for my stay. I believe this is a fair resolution considering the significant inconvenience and the cost of replacing my ruined clothing.

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Hayes Valley Inn - Brek