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Relais Masseria Villa Cenci

Hotel
Strada Provinciale Per Ceglie Messapica, , Cisternino, BR 72014, ITMap
9.4/10
Excellent
16 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
Jul 09, Thu
check-out
Jul 10, Fri
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.
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Amenities

Family friendly
Pool
Free Wifi

Location

Strada Provinciale Per Ceglie Messapica, , Cisternino, BR 72014, ITView in Google Maps
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Stay information

Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.. This property has received its official star rating from the local rating authority.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite..

Things to know

Check-in15:00 - 23:00
Check-out00:00 - 10:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools The front desk is open daily from 7:00 AM - 11:00 PM This property offers transfers from the ferry terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

. Optional fees: Pet fee: EUR 15 per pet, per dayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-in fee for check-in between 11:00 AM and midnightLate check-out is available for a fee (subject to availability)Crib (infant bed) fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from April to October. Pool access available from 10:30 AM to 7:00 PM. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property offers transfers from the ferry terminal and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 11:00 PM. . Check out: 10:00 AM.

Know before you go

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Children under 16 years old are not allowed in the swimming pool without adult supervision Only registered guests are allowed in the guestrooms Pool access available from 10:30 AM to 7:00 PM The seasonal pool will be open from April to October This property does not have elevators

Reviews

9.4/10
Excellent
16 reviews
J
James
9 months ago on Hotels.com
hotels.com
2/10
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
C
Carmina
32 months ago on Expedia
expedia
10/10
The hotel was truly amazing, featuring very nice accommodations and staff who were exceptionally friendly and welcoming. The only drawback was the breakfast, but I suspect they might still be refining it since they were finishing the season. The people working there were exceptionally friendly, and the hotel's swimming pool and buildings were wonderful. I highly recommend this place.
R
Rolf
45 months ago on Expedia
expedia
8/10
Great location among the olive groves just outside Cisternino. Short drives to the local tourist hotspots in Valle d’Itria. Very nice and extensive property. Excellent restaurant. Rooms are a bit sparse.

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