‌
Show all photos

Metro Inns Newcastle

Inn
Ponteland Road Kenton Bank, , Newcastle-upon-Tyne, North East, England NE3 3TY, GBMap
6.8/10
Good
292 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

Read more
check-in
‌
check-out
‌
nights
‌
guests
‌
‌
‌
‌
‌
‌

Amenities

Kitchen
Free Wifi
Paid parking

Location

Ponteland Road Kenton Bank, , Newcastle-upon-Tyne, North East, England NE3 3TY, GBView in Google Maps
View map

Stay information

Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area. This hotel also features a reception hall and a vending machine.. Featured amenities include a 24-hour front desk and a vending machine. Free self parking is available onsite..

Things to know

Check-in15:00 - 01:00
Check-out00:00 - 10:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

. Policies: Only registered guests are allowed in the guestrooms. Alcohol is not served at this property. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests should expect a high level of noise at this property at weekends.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 1:00 AM. . Check out: 10:00 AM.

Know before you go

Alcohol is not served at this property Only registered guests are allowed in the guestrooms This property does not have elevators

Reviews

6.8/10
Good
292 reviews
H
Helen
1 month ago on Hotels.com
hotels.com
6/10
Cheap and cheerful. Did the job.
r
roshana
3 months ago on Hotels.com
hotels.com
4/10
Room was cold and smelled mould although it looked no mould. Somehow managed to turn on the heater. Toilet was dirty and looked like a portaloo in the construction site, very small. Didn’t feel like having shower as shower was also similar to the toilet, small.
L
Laci
3 months ago on Hotels.com
hotels.com
2/10
I am writing to formally raise a complaint regarding my recent stay on 14/02/2026. Unfortunately, the condition of the room and shared facilities was completely unacceptable. The bed had not been made properly on arrival, and the room itself did not appear to have been cleaned to a reasonable standard. The sink area in the room was wet, which further suggested it had not been prepared properly for new guests. Most concerning, however, were the shared bathroom facilities. There were entire toilet rolls flushed down the toilet, human waste left in the bowl, urine on the toilet seat, and the overall area was dirty and unhygienic. This made the facilities unusable and created a very uncomfortable stay. I booked this accommodation expecting a clean and hygienic environment. The condition I encountered fell far below an acceptable standard. We was in the room for just 30 minutes before we left and found a new hotel which was a huge inconvenience. Given these circumstances, I am requesting a full refund for my stay. I had travelled 5 hours from down south expecting a nice stay. I would appreciate a prompt response to resolve this matter.

Legal