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Steigenberger Hotel Hamburg

Hotel
Heiligengeistbruecke 4, , Hamburg, Hamburg 20459, DEMap
9.2/10
Excellent
1,005 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Pets friendly
Family friendly
Free Wifi

Location

Heiligengeistbruecke 4, , Hamburg, Hamburg 20459, DEView in Google Maps
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Stay information

Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a 24-hour fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 10 meeting rooms available for events. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Optional fees: Fee for buffet breakfast: approximately EUR 35 per personSelf parking fee: EUR 38 per day (in/out privileges)Valet parking fee: EUR 45 per night (in/out privileges)Pet fee: EUR 40 per pet, per dayService animals are exempt from feesRollaway bed fee: EUR 45 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

Parking height restrictions apply The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reviews

9.2/10
Excellent
1,005 reviews
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Peter
2 months ago on Hotels.com
hotels.com
10/10
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Ross
2 months ago on Hotels.com
hotels.com
6/10
I want to be fair in my review as the room was very nice and we had a decent breakfast, but we did have an issue which was not dealt with properly by the hotel, leaving us feeling unsafe during our stay. At around 4pm, having paid for an early check-in, someone entered our room without knocking or making an announcement (the room had a doorbell). I guess they quickly realised their mistake and ran off, as by the time my wife went to see who it was, they were gone. I immediately called reception, who didn't answer the phone (not good!) so I went to the front desk and was told they would investigate urgently, letting me know once they had spoken with staff on our floor. We waited in our room for a couple of hours after and heard nothing, so we decided to have a meal in the bar. We returned to our room later in the evening, but there were no messages on the phone/letter under the door so we were understandably nervous that this would happen again. In my view, this was a pretty serious security issue and one that shouldn't happen in any hotel (let alone at a 5-star). We were most disappointed that nobody even bothered to contact us after this had been reported. I mentioned this to the reception staff at checkout, who were apologetic but did not have any further info to give us - nor did they offer a manager to speak with us. I stay in Hamburg several times a year and from now on, it's the Fraser Suites across the road for me!
F
Frederick
2 months ago on Hotels.com
hotels.com
8/10
Conveniently located to downtown Hamburg. Spa was nice and breakfast was good!

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