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Sina The Gray

Hotel
Via San Raffaele, 6, , Milan, MI 20121, ITMap
8.4/10
Very Good
190 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Pets friendly
Family friendly
Hot tub
Free Wifi

Location

Via San Raffaele, 6, , Milan, MI 20121, ITView in Google Maps
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Stay information

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Art Deco hotel include babysitting (surcharge), wedding services, and a banquet hall.. This property has received its official star rating from the local rating authority.. Featured amenities include limo/town car service, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours)..

Things to know

Check-in14:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 015146-ALB-00377, IT015146A1GXYW3Z38 Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 12.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 36 for adults and EUR 20 for childrenAirport shuttle fee: EUR 140 per vehicle (roundtrip, maximum occupancy 6)Covered valet parking fee: EUR 60.00 per nightPet fee: EUR 50 per pet, per nightService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Parking height restrictions apply. Contactless check-in is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Check in from: 2:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Parking height restrictions apply

Reviews

8.4/10
Very Good
190 reviews
G
Geeta
7 months ago on Expedia
expedia
4/10
Location was great but the room was like a closet sized and airconditioning wasn’t working so it was hot. After multiple calls they brought in a fan. Didn't offer any compensation.
M
Martin
10 months ago on Expedia
expedia
10/10
I loved the location. The staff was extremely nice. The room very spacious. I loved being able to enjoy the roof pool next d’Orr at their sister hotel!
S
Sanath
10 months ago on Hotels.com
hotels.com
2/10
I had a deeply disappointing experience with Sina The Gray in Milan. I had accidentally made two bookings for the same dates—one at Sina The Gray and another at Sina De La Ville, which is located right next door—due to the hotels being part of the same group and having very similar names. This was my first visit to Milan, and I mistakenly thought I was booking the same hotel twice. Once I realized the error (after checking into Sina De La Ville), I immediately informed the staff and contacted Hotels.com to try to resolve the issue. Despite the bookings being with the same hotel group and the mistake being obvious, Sina The Gray refused to offer even a partial refund. I was charged for the full three-night stay despite not using the room at all. I made multiple efforts to speak with the manager at Sina The Gray in person, but she was unavailable each time. I was first told that managers do not work on weekends and to return on Monday after the weekend, and then again asked to come later on Monday afternoon—at which point I had to leave Milan. At no point was a manager available to speak with me directly during my stay, and no other staff member was willing to help or escalate the issue. While I understand that the mistake was mine, I expected a basic level of empathy and customer service—especially from a hotel of this category. Instead, I was met with rigid policies and indifference. Due to this experience, I will not be staying at any Sina Hotels in the future.